Invite-only pilot

Your tenants text one number. You get a clear, sorted repair request.

Mend is an AI assistant that asks the follow-up questions you would, flags emergencies straight away, and logs everything in one place. Tenants need no app.

Request an invite

Free during the pilot · Set up with you personally

A text at 9 pm: "the heat's not working."

Which unit? Since when? How cold is it? Three more messages to find out.

A week later you're scrolling a thread to remember what was said.

What your tenant sends. What you get.

Tenant text messageSMS

Tenant

The heat isn't working. It's been off since last night and it's freezing in here. Thermostat says 54 and my kids are home.

Mend

Hi, this is Mend — I help your landlord log maintenance requests. I've flagged this as urgent and logged it for your landlord, who will be in touch.

Texts sent straight from the tenant's default phone messaging app.

Landlord dashboardLogged instantly

EmergencyHVAC

123 Main St — Unit 2

(matched from your tenant list)

What's wrong:

No heat in the unit since last night. Tenant says it is freezing inside; the thermostat reads 54°F; children at home.

You were alerted as soon as Mend flagged it.

Open the conversationReply to tenant

For anything less clear-cut, Mend asks a question or two first.

What Mend does. And what it doesn't.

It does

It doesn't

Takes repair requests by text, at any hour

Send a plumber or schedule a repair

Asks follow-up questions, then tells you how urgent it is and which trade to call

Promise how fast anything gets fixed

Alerts you at once when something sounds like an emergency

Replace 911

Keeps every request and reply in one dashboard, which you can share with a co-host

Ask tenants to download or sign in to anything

Answers tenants who write in Chinese in Chinese

Decide anything for you: you see every request and make the call

Three steps to set up.

We set up your number.

One number for all your rentals.

You add your tenants.

Type them in, or upload a spreadsheet or a lease.

You send tenants a short invite.

They sign up or just text. From then on, requests arrive sorted.

Who this is for.

Landlords who manage their own rentals, from one unit to about twenty, and are tired of repair requests arriving as scattered texts.

The pilot.

Free while the pilot runs. We'll tell you well before that changes.

A small group. We set each landlord up personally.

What we ask: tell us honestly what works and what doesn't.

What to expect: MendThread is new. It's built carefully and watched closely, but it's a pilot, not an emergency service. For anything dangerous, tenants should call 911.

Got a link from your landlord?

Your landlord uses Mend, an AI assistant, to take maintenance requests by text.

Text the number your landlord gave you about anything that needs fixing. Mend asks a few questions and passes it on. Your landlord sees everything you send.
Mend texts you only about your own requests. Reply STOP at any time to end the texts.
In an emergency — fire, a gas smell, someone hurt — call 911 first.

Request an invite.

We're adding landlords a few at a time. Tell us a little and we'll be in touch.